Privacy Policy
This notice explains information handling on the Your Computer Guy, Inc. website, your choices about external services, and how to contact us about privacy. It does not replace the terms or privacy notices for the separate services linked below.
Information you provide
This rebuilt website has no online ordering, website account registration, newsletter signup or contact form. It does not maintain its own database of visitor-submitted contact information. You can contact our team by phone or email, or use the appointment and support services linked from the website.
Appointments are handled by Microsoft Bookings, which collects contact information for your booking. The calendar is hosted by Microsoft, whether you load it on our Schedule page or open the booking page in a new tab. Information you submit there is handled through that service, not a form or contact database built into this website.
When you call or email us, you choose what contact details and information about your request to provide. Avoid sending passwords or sensitive personal information in a general email inquiry.
Use and sharing of customer information
Contact information provided for an appointment or inquiry allows our team to respond and coordinate the requested service. Your Computer Guy does not sell customer details or share them with unrelated parties. This does not mean that the website operates without outside providers: the services described in this notice process information when they deliver the website or when you use them.
Cookies, analytics and embedded services
Until you choose, optional Google Analytics, Google Maps, Vimeo video and Microsoft Bookings embeds stay off. Allow permits analytics on yourcomputerguy.com and www.yourcomputerguy.com and allows those embeds to load. No keeps them off; you can still browse, call us and follow direct links.
An individual load button permits only that service for the current page visit. It does not enable analytics or change your saved choice. Once loaded, an external service receives connection details such as your IP address and browser information and may use its own cookies or storage.
Google Analytics helps us understand website visits and usage. Our integration does not grant permission for advertising storage or advertising personalization. Vimeo is requested with its do-not-track setting enabled, which does not prevent all external connections or storage.
A first-party preference cookie remembers Allow or No for 30 days in this browser and on this website address. Use Revoke consent in the footer to clear that choice, disable analytics through our integration, stop loaded embeds on the current page and reopen the banner. This cannot undo information already sent or erase cookies stored on another provider's domain.
See our Cookies Policy for cookie details and browser controls, and the providers' notices:
Accessibility and website delivery
The UserWay accessibility widget loads independently of optional cookie consent so accessibility tools remain available. It connects to UserWay and may use storage for accessibility settings. Choosing No does not block UserWay. See the UserWay Privacy Policy and our Accessibility Statement.
Hosting and security providers process the requests needed to deliver the website, including connection details such as IP addresses, requested pages and browser information. Optional cookie controls do not block website delivery. Fonts are served by this website rather than requested from Google Fonts.
Support tools and other external links
Our Support Center links to the Autotask client portal, the Splashtop SOS remote-support download, Microsoft 365 sign-in and the YCG CloudFilter sign-in at ycg.emailservice.io. The CloudFilter link redirects to that external sign-in page. These are separate services, not accounts or forms hosted by this rebuilt website.
Following a link connects you to the destination even if you selected No on our cookie banner. Information entered into an external portal, or made available during a remote-support session, is outside this website's form collection and cookie controls. Review that service's notices and any applicable service agreement before using it. Our Legal page links to service terms, a Data Processing Agreement and a Schedule of Third-Party Services.
Storage, retention and security
The absence of an on-site contact database does not mean no information is saved anywhere. Your cookie preference is saved as described above; external providers may retain booking information, analytics data, accessibility settings or request logs under their own policies and service settings. Email and support records are separate from this website.
Specific retention periods for appointment, email, support and provider records have not been confirmed for this preview draft. We do not promise immediate deletion, a particular retention period or that providers keep no data. Contact us with questions about a particular record. No website or communication method can guarantee complete security.
Privacy questions and requests
For privacy questions or requests concerning access, correction or deletion of your information, email support@yourcomputerguy.com or call (561) 337-6972. Describe your request without including passwords or sensitive documents. This contact route does not promise a particular outcome or response deadline.
Your Computer Guy, Inc.
2711 Vista Pkwy, Suite B13
West Palm Beach, FL 33411