Please contact your IT staff, security team, or email administrator who can pass your feedback along to the appropriate YCG support person. They will be able to fine-tune your Email Protection policies and settings to help make things work as smoothly as possible.
What should I do if I have questions or comments about the YCG Email Protection service?
Why do I see a YCG Email Protection page when I click a link in an email?
Part of YCG Email Protection is the ability to perform real-time checks on any links you click. If this feature is enabled, clicking on links in a yellow or red banner email will take you to a page reiterating that Email Protection found the message to be unusual or suspicious.
What does the “Report This Email” link do? How do I provide feedback on YCG Email Protection’s analysis?
If you think YCG Email Protection has made a wrong classification, or if you just want to confirm that Email Protection got it correct, click the “Report This Email” link found in the bottom-right corner of each banner.
This will take you to a web form where you can indicate that the message is truly Safe, Spam, or Phishing.
What should I do if I receive an email with a red banner? Why did I receive it if it’s considered dangerous?
In most cases, you can simply delete the message and move on. In many YCG Email Protection deployments, your IT staff, security team, or email administrator will configure your mail server to quarantine or delete “red flagged” mail before it reaches your mailbox.
What should I do if I receive an email with a yellow banner?
Look carefully at who the mail is from and whether it is from a source you trust. Be especially careful about clicking any links in the body of the email or opening any attachments.
What do the different banner colors mean?
A gray banner indicates that YCG Email Protection did not find anything unusual or suspicious about the message. Even though the message was not classified as threatening, you should always check the displayed sender address and the source type to be sure it makes sense (e.g., an external webmail address for a message from a colleague may be cause for concern).
A yellow banner indicates that Email Protection found something unusual about the email message.
Why am I seeing these banners at the top of my email?
The banners are inserted by YCG Email Protection to alert you of any possible threats in your emails. The banners also display the email sender’s address and mark if an email is internal (from someone in your organization) or external. If you see these banners, it means that your IT staff has deployed Email Protection and included you in the group of protected users.
What is YCG Email Protection?
YCG Email Protection is an email product that uses sophisticated machine learning and artificial intelligence to analyze incoming messages for signs of phishing, spam, and other email-based threats.